Frequently Asked Questions
Common Questions!
Established in 2002, our company aims to become the foremost provider of made-to-measure blinds in the UK. Having supplied millions of bespoke blinds nationwide, we’ve cultivated a dedicated customer following drawn to our exceptional products and competitive prices.
We deliver our products across the entire UK, ensuring nationwide coverage for our customers. From bustling cities to remote villages, our reliable delivery network reaches every corner of the country. Enjoy the convenience of doorstep delivery, regardless of your location, with our comprehensive UK-wide shipping service. Rest assured, our commitment to timely and efficient delivery remains consistent, no matter where you are in the UK. Experience seamless accessibility to our products, wherever you may reside, thanks to our extensive delivery network spanning the entire United Kingdom.
Yes, we offer free installation for select products and orders totaling £1500 or more.
Shipping times may vary depending on your location and the product ordered. Typically, orders are processed within day, with delivery taking approximately four working. You will receive a shipping confirmation with tracking details once your order has been dispatched.
Yes, we provide free samples upon request to help you make informed decisions about our products. Simply contact our customer service team to request your samples today.
Yes, we provide home consultation services to assist you in selecting the perfect window furnishings for your space. Our experts will visit your home, assess your requirements, and offer personalized recommendations tailored to your needs and preferences. Contact us to schedule a consultation appointment today.
Products Related Questions!
We offer a wide range of window furnishings, including blinds, curtains, shutters, and shades, to suit various styles and preferences.
Yes, we specialize in made-to-measure window treatments tailored to fit your specific window dimensions and design requirements.
Absolutely! Our products come in a variety of materials, such as wood, fabric, aluminum, and PVC, with a wide selection of colors and finishes to choose from.
Yes, we offer free samples so you can see and feel the materials and colors before making a decision. Contact us to request samples today.
Yes, we provide professional installation services to ensure your window furnishings are properly fitted and installed for optimal performance and appearance.
Yes, we provide motorized options for selected products, allowing for convenient remote control operation and automation of your window treatments.
Measuring Related Questions!
To measure your windows accurately, start by measuring the width and height of the window recess or the area you want to cover. Make sure to measure at three points for width (top, middle, and bottom) and use the longest measurement for width. For height, measure from the top of the recess to the sill.
It depends on your preference and the type of window treatment you want. For inside mount blinds or curtains, measure the exact width and height of the recess. For outside mount, measure the area you want to cover, adding extra width and height for overlap and coverage.
Yes, we offer measuring and installation services to ensure your window treatments are perfectly fitted and installed for a professional finish. Contact us to schedule an appointment with our expert team.
Double-check your measurements to ensure accuracy before placing your order. It’s always a good idea to measure twice to avoid any mistakes. If you’re unsure, you can consult our measuring guides or contact our customer service team for assistance.
Service Related Questions!
Yes, we stand behind the quality of our products and offer a guarantee to ensure your satisfaction. If you encounter any issues with your purchase, please contact our customer service team, and we’ll work to resolve them promptly and effectively.
We accept various payment methods including credit cards, debit cards, PayPal, and bank transfers.
Once an order has been placed, it may not be possible to make amendments. However, please contact our customer service team as soon as possible, and we will do our best to assist you.
Absolutely! We provide product consultation services to help you select the perfect window furnishings based on your style, preferences, and practical needs.
We offer comprehensive after-sales support to address any questions or concerns you may have after your purchase. Whether it’s troubleshooting, maintenance tips, or warranty assistance, our dedicated team is here to help.
Experience our complimentary and limitless sampling service. Just choose the product you’re interested in and click ‘order free sample’. Select as many as you desire, and we’ll promptly dispatch them via Royal Mail 1st Class post.
Delivery Related Questions!
We offer standard and express delivery options, depending on your location and urgency.
Delivery times vary depending on your location and the shipping method chosen. Typically, standard delivery takes four day’s while express delivery can be expected within two day’s.
Yes, we offer international shipping to select countries. Additional charges and delivery times may apply depending on the destination.
Yes, tracking information will be provided once your order has been dispatched. You can track the status of your delivery online using the provided tracking number.
If you’re not available to receive your delivery, a delivery attempt will usually be made again. Alternatively, the courier may leave a delivery note with instructions on how to rearrange delivery or collect your package from a local depot.
Yes, we offer free standard shipping on orders over a certain amount. Please refer to our shipping policy for more details.
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