Refunds and Returns
Ordering window blinds is easy with BlindMatrix Pty Ltd. Simply browse our collection online, select your desired style and measurements, and proceed to checkout for quick delivery to your doorstep.
YOUR BLINDS SHOP SUPPLY ONLY CUSTOM MADE WINDOW BLINDS WHICH ARE MADE TO YOUR EXACT SPECIFICATIONS.
It is very important that you measure all your windows correctly and input those measurements on to our website correctly. For further information on how to do this please click here
Under the distance selling law, all made to measure blinds are exempt from returns unless faulty. Therefore if you measure your windows incorrectly we will not be able to offer a refund or replacement blind.
If you need help measuring your windows or selecting the right product for your window, please feel free to contact our customer services staff who will be happy to help or process your order. Your Blinds Shop will only accept a return of a made to measure blind if the item is found to be faulty or defective as part of the manufacturing process.
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